FAQ

FAQs of www.cuirasex.com
Last Updated: August 20, 2026

PRODUCTS, MATERIALS & CRAFTSMANSHIP

Are the handbags made to order?

No. The handbags currently offered on CUiRASÉX.com are existing, ready-to-ship pieces.

Where are CUiRASÉX handbags made?

Every iCONS+ is handcrafted in China by skilled leather artisans through a complex process of cutting, construction, stitching, assembly and hand finishing.

The collection combines this specialist craftsmanship with exceptional materials sourced internationally, including leathers from leading tanneries in France and Italy and custom-made 316L stainless steel components.

What leather does CUiRASÉX use?

More than 97% of the leather used throughout the iCONS+ collection is Chèvre Chagrin Sully from Tannerie Alran in France—a vegetable-tanned, hand-boarded Madras goatskin selected for its distinctive grain, colour and durability.

Other specialized leathers and finishes are sourced from carefully selected tanneries in France and Italy according to the requirements of each design.

The principal materials used for each handbag are identified on its product page.

What is the hardware made from?

The signature sculptural hands and most custom hardware components are made from solid 316L stainless steel.

Each component is individually polished by hand to achieve its mirror finish. The material was selected for its strength, durability and resistance to corrosion rather than simply for its appearance.

How much handwork is involved?

A single iCONS+ can comprise approximately 120 individual pattern and component pieces and require around 45 hours of work by a skilled artisan.

The sculptural forms demand considerably more cutting, alignment, assembly and finishing than a conventionally constructed handbag.

Will every handbag look exactly like the photographs?

Every handbag is individually handcrafted using natural leather. Subtle variations in grain, texture and colour are characteristics of the material and make each piece slightly different.

Small variations may also appear in hand-finished components. These are natural results of the materials and processes rather than manufacturing defects.

ORDERS & DELIVERY

Where does CUiRASÉX ship?

We ship to the international destinations currently available during checkout.

If your destination is not listed, please contact customercare@cuirasex.com before ordering.

Where are orders dispatched from?

Orders are dispatched from our fulfilment location in China.

How quickly will my order be dispatched?

Orders are normally prepared and dispatched within three to five business days after payment and order verification.

Business days are Monday through Friday, excluding public holidays.

How long does delivery take?

International delivery normally takes approximately 7 to 20 business days after dispatch.

Delivery times are estimates and may be affected by the destination, carrier, customs clearance, public holidays or other circumstances outside our reasonable control.

Which carrier will deliver my order?

Orders are normally shipped using EMS or another tracked international carrier selected by CUiRASÉX according to the destination and service availability.

The carrier and tracking information will be included in your dispatch confirmation email.

How much does shipping cost?

Shipping charges are based on the delivery destination and displayed during checkout before payment.

Shipping is not included in the product price unless expressly stated otherwise.

Are import duties and taxes included?

No, unless expressly stated during checkout.

The recipient is responsible for any import duties, taxes, customs brokerage charges or government fees assessed by the destination country.

CUiRASÉX must declare the contents and purchase value accurately. We cannot reduce the declared value or describe a commercial order as a gift.

Can I change my delivery address or cancel my order?

Please contact customercare@cuirasex.com immediately.

We will try to assist before dispatch, but changes or cancellations cannot be guaranteed once an order has entered processing. After dispatch, the applicable return procedure will apply.

How can I track my order?

You will receive an email containing the tracking number after your parcel has been dispatched.

Tracking information may require up to 48 hours to become active.

Will a signature be required?

A signature or other proof of delivery may be required because of the value of the order and the requirements of the destination’s delivery provider.

Please ensure that someone is available to receive the parcel.

RETURNS, EXCHANGES & REFUNDS

Can I return an item?

Yes. Please notify us within 14 calendar days of delivery.

Once the return has been authorized, the item must be dispatched within the following 14 calendar days.

The item must be unused, uncarried and returned with all original packaging, protective materials, dust bags, accessories, tags and accompanying documents.

How do I request a return?

Email customercare@cuirasex.com with your order number, the item you wish to return and the reason for the return.

If accepted, we will provide a Return Authorization, return address, shipping method and customs instructions.

Please do not send an item back before receiving authorization.

Who pays for return shipping?

For a change-of-mind return, the customer is responsible for the return shipping cost.

Where available, CUiRASÉX may provide a prepaid, tracked return label. Its actual cost will be disclosed before it is issued and deducted from the refund.

If a prepaid label is unavailable for your location, we will provide the requirements for an approved tracked shipping method. You will then arrange and pay for the return shipment directly.

If an item is confirmed to be faulty, damaged, incomplete or incorrect, CUiRASÉX will arrange the return or reimburse reasonable return shipping costs approved in advance.

What should I do if my order arrives damaged, faulty or incorrect?

Please contact customercare@cuirasex.com as soon as reasonably possible.

Include your order number and clear photographs of:

• The item and reported issue

• The outer shipping carton

• The internal packaging

• The shipping label

An unboxing video may be helpful when available but is not mandatory.

Please retain the item and all packaging while we review the claim.

Do you offer exchanges?

We do not currently offer direct exchanges.

Please return the original item and place a new order for the preferred design. As quantities are limited, availability cannot be guaranteed while a return is being processed.

When will I receive my refund?

We aim to inspect a returned item within five business days of receiving it.

Once approved, the refund will be issued to the original payment method. Your bank or payment provider may require an additional five to ten business days to post the funds.

Are original shipping charges refundable?

For change-of-mind returns, original delivery charges are non-refundable except where reimbursement of standard delivery charges is required by applicable law.

The cost of any prepaid return label supplied by CUiRASÉX will be deducted from the refund.

For a confirmed faulty, damaged, incomplete or incorrect item, applicable standard shipping and approved return costs will be refunded or reimbursed in accordance with applicable law.

Are import duties and taxes refundable?

Import duties, taxes and customs fees paid directly to a government authority, carrier or customs broker cannot be refunded by CUiRASÉX.

You may be able to request reimbursement directly from the relevant authority.

What happens if I refuse delivery or do not collect my order?

Refusing delivery, failing to collect a parcel or declining to pay applicable import charges does not automatically cancel the order.

If the parcel is returned to us, reasonable outbound shipping, return transportation, storage, customs and carrier charges may be deducted from the refund where permitted by applicable law.

A refund can be considered only after the parcel has been returned to the address specified by CUiRASÉX and inspected.

CUSTOMER CARE

How can I contact CUiRASÉX?

Email customercare@cuirasex.com or use the contact form on CUiRASÉX.com.

Please include your order number when contacting us about an existing order.