Shipping policy
Terms of Sale of www.cuirasex.com
Last Updated: August 20, 2026
Where does CUiRASÉX ship?
CUiRASÉX ships internationally to the destinations currently available at checkout.
If your destination is not available during checkout, please contact customercare@cuirasex.com before placing an order. Delivery availability may change because of carrier or customs restrictions.
A complete street address and telephone number are required. We are unable to deliver to P.O. boxes, military addresses or freight-forwarding addresses unless approved in advance.
Are the handbags ready to ship?
Yes. The handbags currently offered on CUiRASÉX.com are existing, ready-to-ship pieces.
Orders are normally prepared and dispatched within three to five business days after payment and order verification. Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays will begin processing on the next business day. During exceptional circumstances, processing may take longer. We will contact you if a significant delay affects your order.
Where are orders dispatched from?
Orders are dispatched from our fulfilment location in China.
The country of dispatch may affect the import duties, taxes and customs procedures applicable in the destination country.
Which shipping carrier will be used?
Orders are normally shipped using EMS or another tracked international delivery service selected by CUiRASÉX according to the destination and service availability.
The carrier used for your order will be identified in the dispatch confirmation email. Unless an alternative is offered during checkout, customers cannot select a specific carrier.
How much does shipping cost?
Shipping charges are calculated according to the delivery destination and displayed during checkout before payment.
Shipping is not included in the product price unless expressly stated otherwise. The amount charged for shipping does not include destination-country import duties, taxes, customs brokerage charges or other government fees.
How long will delivery take?
International delivery normally takes approximately 7 to 20 business days after dispatch.
This is an estimate rather than a guaranteed delivery period. Actual delivery time depends on the destination, carrier, local postal network and customs-clearance process.
Order-processing time and carrier transit time are separate. The estimated delivery period begins only after the parcel has been collected by the carrier.
Delivery may take longer during holidays, severe weather, customs inspections, transportation disruptions or other circumstances outside our reasonable control.
How can I track my order?
Once your parcel has been dispatched, you will receive an email containing your tracking number and the relevant carrier’s tracking information.
Tracking information may require up to 48 hours to become active after the parcel has been collected.
If tracking has not updated for an extended period, please contact customercare@cuirasex.com with your order number.
Will a signature be required?
A signature or other proof of delivery may be required because of the value of the order and the requirements of the destination’s delivery provider.
Please ensure that someone is available to receive the parcel. Delivery procedures, attempted-delivery rules and collection periods vary by destination.
Can I change my delivery address?
Please contact customercare@cuirasex.com immediately if you need to correct your delivery information.
We will make reasonable efforts to assist before dispatch, but we cannot guarantee that an address can be changed after an order has entered processing. Once the parcel has been accepted by the carrier, changes may be impossible or subject to additional carrier charges.
The customer is responsible for providing a complete and accurate delivery address, recipient name, postal code, telephone number and any information required for customs clearance.
Are import duties and taxes included?
Unless expressly stated otherwise during checkout, orders are shipped on a Delivery at Place basis. Product prices and shipping charges do not include destination-country import duties, taxes, customs brokerage charges or other government fees.
The recipient is responsible for acting as the importer and for paying any charges assessed by the destination country or carrier.
Import rules and charges vary and may change without notice. CUiRASÉX cannot predict or guarantee the amount that may be charged. Please consult the relevant customs authority before ordering if you require an estimate.
How is the parcel declared for customs?
International shipments are accompanied by customs documentation describing the contents and their value.
CUiRASÉX is required to declare shipment information accurately. We cannot reduce the declared purchase value, provide false information or describe a commercial order as a gift.
The customer must provide any identification number, tax number, authorization or other information requested by the carrier or customs authority. Failure to provide the requested information may result in delay, additional charges or return of the parcel.
What happens if I refuse delivery or do not pay the import charges?
Refusing delivery, failing to collect a parcel or declining to pay applicable import charges does not automatically cancel the order.
If the parcel is returned to us, any reasonable outbound shipping costs, return transportation costs, customs charges, storage charges or carrier fees incurred may be deducted from the refund where permitted by applicable law.
A refund can be considered only after the parcel has been returned to the address specified by CUiRASÉX and inspected.
What should I do if my parcel arrives damaged?
If the outer parcel appears damaged or tampered with, photograph the parcel before opening it and, where possible, ask the delivery representative to record the damage.
Please retain the outer carton, internal packaging, shipping label and the item itself. Contact customercare@cuirasex.comas soon as reasonably possible with your order number and clear photographs of the parcel and item.
An unboxing video may be helpful when available but is not mandatory. Please refer to our Returns, Exchanges & Refunds policy for further information.
What happens if a shipment is delayed or lost?
If a shipment appears significantly delayed or missing, please contact customercare@cuirasex.com. We will open an enquiry with the carrier and keep you informed.
Carrier investigations and customs enquiries can take time, and we may need to wait for the carrier’s formal findings before determining the appropriate resolution.
Nothing in this section limits any rights available to you under applicable consumer law.